I've been dehumanized!
Back in March I flew to Chicago to attend a 1-day Bible software seminar. United Air left me stranded in the airport when I tried to fly home by cancelling my flight for no explained reason. They told me they had no obligation to get me home, or get me a hotel, but if I waited 25 hours in the airport they might be able to get me home late the next day. I was ticked and tried for 3 hours to find an alternative way home since it was a Saturday night and I had to preach the next morning. Finally, about 8:30 PM I was able to book the last available rental car out of Chicago O'Hare and drive myself back to Detroit, pick up my truck and head for Windsor. Needless to say, it was a late night. But stuff like that happens I guess.
Subsequent to that I contacted United to get my money back. After all, wouldn't one assume that after renting a $300 car, burning up $100 in fuel, and NOT being flown home that the plane ticket money would be returned? I guess not. After numerous investigative calls (ever notice that there are no phones numbers on corporate websites anymore?) I was assured that half the ticket price would be returned to my credit card. Never happened though. Another hour calling everywhere from India to America yesterday rendered little help either. Apparently, the $250 trip which quickly blossomed into a $650 trip is just something I must accept. Unless of course I want to take a week off church work and dance my fingers through the dizzying array of phone prompts on United's 1-800 number, with no guaranteed results.
What bugs me most about experiences like this is not the loss of money, but rather what it represents--the loss of my humanness. Corporations are owned by shareholders so every person you meet is merely an employee and therefore not responsible for anything. You cannot even vent to the person on the phone because it's not even their fault! It's nobody's fault I guess other than mine!
The world is filled with humans who have become dehumanized. Time and time again I encounter situations that remind me of the reality that care and compassion for the individual man has been lost and with it a sense of justice. Even law enforcement officials are guilty. If I speed I get pulled over and ticketed, even though I have had zero run-ins with the law. But when I catch a guy tearing the side mirror off my van red-handed, constable so-and-so could care less. I end up paying for a criminal act committed against my property by a drunken fool, even after paying for police protection/services. Another indication of dehumanization. Who cares about one guy?
Jesus on the other hand never dehamunized anyone. He reached out to the widow and the poor, the orphan and the invalid. He took time for a social nobody with little to offer society, while at the same time allowing society to take great advantage of him. Jesus reminds us to expect dehumanization in a world infected by sin. His actions also comfort us and cause us to long for the next life where dehumanization will be a thing of the past!
"But I will restore you to health and heal your wounds,' declares the LORD, 'because you are called an outcast, Zion for whom no one cares.'" -Jeremiah the prophet